Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a confirmation email once your order has been placed and is being prepared for dispatch.

 

Shipping Rates
Shipping rates are calculated at checkout based on your location and selected delivery method. We offer free standard delivery on orders over a minimum spend — this will be displayed at checkout.

 

Delivery Times
Delivery times are estimates and may vary depending on your location and the shipping method selected. Standard delivery typically takes 3–7 business days from the date of dispatch. Express delivery options may be available at checkout where applicable.

 

Order Tracking
Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery at any time through the carrier's website.

 

International Shipping
We ship to selected international destinations. Delivery times and shipping rates for international orders will be displayed at checkout. Please note that international orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.

 

Delays
HerbalMedical is not responsible for shipping delays caused by weather conditions, customs clearance, carrier issues, public holidays, or other circumstances beyond our control. We appreciate your patience in such situations.

 

Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the estimated delivery window please contact us through our Contact page as soon as possible. We will work with you to resolve the issue promptly.

 

Incorrect Address
Please ensure your delivery address is correct at the time of placing your order. HerbalMedical is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address please contact us immediately before your order is dispatched.

 

Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated date.

 

Contact Us
For any shipping related questions please contact us through our website's Contact page at herbalmedical.co.uk.